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  • Dorman Cadillac GMC

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    Dorman Cadillac GMC

    1000 Interstate Dr
    Dunn, NC 28334
    Phone: 910-892-640

    This dealer ranked No modification ranking available

    Dealer notes: None...
    all rankings out of 10 with 10 being best
    Overall rank:5.5
    Customer Serivce:5.5
    Treated your car:5.5
    Total number of Submissions:2

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    Individual Comments

    Frank T10"I got an excellent deal on the car, and they followed it up with outstanding service! The exhaust, wheels and shocks were all replaced with the upgrade parts, and done in a timely manner. Also, the rear bushings were replaced (as per the TSB) no question
    GREG OLIVER1I took my car to this dealer with a major problem requiring several days in shop. They refused to provide loaner vehicle per Cadillac policy. I spoke with owner, Mr. Dorman, he said he did not consider me one of "his" customers since the vehicle had been purchased new from another dealership. I asked him if he wanted my business in the future; he responded "no I do not want your business if you don't buy your vehicle from my dealership. This owner/dealer came across as very arrogant and definitely not interested or caring about customer service. Mr. Dorman does not represent the ideals or accumen of a good business owner and I will probably not purchase another Cadillac product because of this bad experience. I now have my CTS serviced at the Bleeker GM dealer in the same area and I am very happy and pleased with their topnotch service. 910-296-6696.

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